Monday, November 17, 2008

The Frustrations of Technical Support.

An excerpt from a conversation with a friend.  Bear in mind, I'm not a pro - I only do tech support on the family computers.  If I had to go into work and deal with similar issues, I'd be on the fast track to substance abuse and suicide.
[17:16] Thraeryn: God, I hate that computer
[17:27] J1: J2 has a secure position in my family as the only one who can fix their computers
[17:27] Thraeryn: It's a frustrating position.
[17:28] Thraeryn: I would almost rather shoot myself than fix that computer sometimes.
[17:28] J1: Yeah
[17:29] Thraeryn: I don't even want to go into everything potentially wrong with it. It suffices that there is a long list, part of which should be fixing now,
[17:29] J1: My mom called last night because she deleted all the settings for her printer and everything.
[17:29] Thraeryn: part of which - oh, man.
[17:29] Thraeryn: As someone comfortable with the things, you want to just turn on all the administrative options because you know you're smart enough not to kill the damned thing.
[17:30] Thraeryn: But then you give it to someone else, and it's like they never learned that you need to feed it, water it, and give it love; that they never knew it needed to go to the bathroom at least three times a day, probably more, etc.
[17:31] Thraeryn: They cut off its tail because once when the thing was acting funny its tail did something they hadn't seen before and it looked like it might be bad. . . .

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